Curse

Jugalo Dano · Apr 29, 2009, 05:49 PM // 17:49

I just logged in to my plaync account after spending a few dayd trying to remember it. When I went to get my free panel the option to enter the coupon is gone.

revelation · Apr 29, 2009, 06:07 PM // 18:07

Support team is working this out, they got me trough my complicated situation and I got my free storage pane. You guys just need to send the ticket and be patient, it's not going to run away in few days

Redvex · Apr 29, 2009, 06:26 PM // 18:26

Omg they send me my old account name and an email with generated password but i never receiveid the email.
I check spam junk but none i also try to recover but none

El Presidente · Apr 29, 2009, 06:42 PM // 18:42

Quote:

Originally Posted by Redvex

Omg they send me my old account name and an email with generated password but i never receiveid the email.
I check spam junk but none i also try to recover but none

Make sure your email filters are NOT set to delete junk mail automatically. Then ask them to resend it and it'll most likely wind up in the Junk folder.

Redvex · Apr 29, 2009, 07:02 PM // 19:02

Quote:

Originally Posted by El Presidente

Make sure your email filters are NOT set to delete junk mail automatically. Then ask them to resend it and it'll most likely wind up in the Junk folder.

I got my tab after various try to reset form.
My spam filter is setted to delete after 20 days.
But their email is never receveid 'cause the email is requested from my ipaddress.
In any case i got my free tab.
Now i store my password in KeyPass utility

Killerminds · Apr 29, 2009, 10:08 PM // 22:08

Well after several hours of ransacking my house to find CD Keys which Support asked in order for me to receive account info, I finally came up with the stupid idea of adding a Trilogy trial key to my account (I had like 9 lying around), then I just email them the Key, and to my surprise it worked. Hope this helps others.

aptco09 · Apr 29, 2009, 11:44 PM // 23:44

Thanks for the tip, I'll try that as I have exhausted all patience with them...
Set up a brand new account, and get a message that the GW I added was already linked..??? Linked a secondary GW account with no problems.
Tried to explain to them in multiple Email that the account had just been set-up
like 10 min before the support ticket was sent but ...No!!! We need all your key codes to verify that your legit...
OK !!! were did that box I bought 3 years ago go...

Embodiment Of Gaia · Apr 30, 2009, 12:23 AM // 00:23

I also had the same problem of my Guild Wars account tied to a PlayNC-account that was unknown to me and had to contact support. Two days after I created a support-ticket I got the reply back with the request to send the necessary information back to them. Then, later that same day, they send me the name of my PlayNC-account and reset the password and I finally have my free storage pane now!

More importantly, I own all 4 campaigns but I lost my access key to the first Guild Wars campaign somewhere in the past. Luckily that wasn't a problem with support (they do ask for all access keys). So to all the people who are afraid they may not get their account back cause they do not have all access keys any more, it shouldn't be a problem.

]HM[ Sabre Wolf · Apr 30, 2009, 03:48 AM // 03:48

I had the same issue...

I went to support and made a ticket and they asked me about the two accounts that were mine so they could link them... all I had to do was prove who I was with some basic account and game info and they were able to link the accounts up with a dummy password that I could reset. Problem was solved in 2 days and I have my free storage!

So just make a support ticket and hopefully they will help you by Friday.

Rebelor · Apr 30, 2009, 06:21 AM // 06:21

Quote:

Originally Posted by IronCrux

So I contacted NCSoft Support about my GW account being registered to another NCSoft account. Check out what they want me to send to them via unencrypted internet...

-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are all the retail access keys currently registered to your Guild Wars game account? (Please include the retail access keys from each campaign.)
-- What are the last 4 digits of the credit/debit card used to make any Guild Wars purchases online from us? (if applicable)

If anyone else is down this road, please be aware you are sending this info over unsecured internet.

Indeed, not to mention the fact that my wife, my son and i play and all the boxes are on the same shelf. So who's box and access key is who's?

SirSausage · Apr 30, 2009, 09:16 AM // 09:16

Okay somehow my ticket got deleted, so I made another one.
This time I used the form "Can't remember my NCsoft Account Name"

So I entered all the information they wanted, including all of my access keys.
30 mins later I got a reply with my master account name.

I logged in and managed to get the free pane without any problems.

Therefore I suggest you contact support, using this form, just copy and paste.

Code:

Subject:
I forgot my NCsoft master account name.

Question:
Here is my account information:
First and last name: ENTER FIRST AND LAST NAME HERE
Physical Address:ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE

Email Address:ENTER EMAIL ADDRESS HERE
Date of birth:ENTER DATE OF BIRTH HERE
Serial codes/access keys: ENTER CODES/KEYS HERE
Unique Account ID(s):ENTER UNIQUE ACCOUNT ID(s) HERE

Good luck

hoolahoola · Apr 30, 2009, 09:57 AM // 09:57

This may have been mentioned already, but is there not a flip side to this issue that may impact on anet's bottom line? I really couldn't be ars*d to go through days of effort/waiting to try to recover account details long lost.

I guess that means I'll never be able to make additional purchases for my account, in which case anet loses out too. I'm sure I'm not the only one.

rkubik · Apr 30, 2009, 11:38 AM // 11:38

Had trouble linking acoutns like many other people. I still do not ever remember making an account and don't think I did because I never bought anything outside the on-line store. So I had to get info from support and the information they wanted in my opinion was very unreasonable and I am very hestant to give the information out. Basically everything they wanted would give someone access to my entire account as well as my credit card information and personal information. I am quite sure the reply I got was legit and not a scam, but I am still most likely going to eat it and not reply and if I really want storage I will purchase it unless they make some changes where you can get the free storage from the on-line store. I really an enjoying the update but add this on to the fiasco with the free storage and it leaves a small sour taste in my mouth. Too complicated and too risky in my opinion to continue.

felinette · Apr 30, 2009, 02:05 PM // 14:05

I finally received my NCSoft master account name and pwd reset and got my free pane (yay!), but I have another Guild Wars account that I've never linked to the NCSoft account. I tried to do that, but every key I type in (tried the key from Factions, Nightfall, and EotN) results in "Invalid Serial No.". Anyone else run into this? Is there some magic voodoo I have to do to link a second GW account, or will I have to submit yet another ticket?

Grammar · Apr 30, 2009, 04:45 PM // 16:45

Both of my GW accounts are apparently already linked to NCSoft accounts that I didn't make.

I say NCSoft accountS, because I have determined that each of my 2 GW accounts has been linked to a different NCSoft account (all of this without my doing or knowledge).

After reading some posts here, I was able to guess one of the two phantom accounts. It was just my email address sans everything after the @, and the password was the first 13 characters of my GW password (NCSoft accounts are capped at 13 characters).

Unfortunately, this NCSoft account that I stumbled on is only linked to my secondary GW account. My main GW account is apparently linked to a second phantom NCSoft account that I haven't been able to guess.
I sent an email to NCSoft asking for the name and password of that account, or better yet, just unlink my man GW account so I can relink it to a new NCSoft account.

At this point, I don't even care about the free storage pane after reading this thread. Now I'm spooked about not being able to link GW1 and GW2 because of this crap.

Yichi · Apr 30, 2009, 04:51 PM // 16:51

invalid cd key...

Yep, Im on board this failboat...

Miss Puddles · Apr 30, 2009, 04:53 PM // 16:53

Quote:

Originally Posted by Rebelor

Indeed, not to mention the fact that my wife, my son and i play and all the boxes are on the same shelf. So who's box and access key is who's?

I had this problem when I changed my GW password. I had no idea which boxes were mine and which were my boyfriend's, not to mention I could only find 1 copy of Factions lol.
I ended up just sending all the keys in explaining I wsn't sure which were linked to my account, and it worked out fine.

blood4blood · Apr 30, 2009, 06:22 PM // 18:22

Update - Sent support ticket Saturday AM, got reply from a real person yesterday, sent my response (with most but not all of my account keys) last night, got another real reply this AM with my master account name & new pw, got my free storage. I'm 99% sure it was a case where it automatically set up an NCsoft account when I bought EoTN through the in-game store, but the NCsoft account name was the first part of a different email address than the one I use for login.

Gli · Apr 30, 2009, 06:34 PM // 18:34

Sheesh, I wish it was that easy for me. My ticket is seven days old now. I sent them all my keys, the correct ones. I only have 1 of each game and I triple checked all 25 digits for each one. I've also sent them every goddamn detail about my GW acount that I can. But they keep asking me specifics about this godforsaken NCsoft master account that I can't provide them with because I didn't create an account.

And the only email address I've ever used in connection with GW starts with a number, so truncating it at the '@' doesn't work because NCsoft account names need to start with a letter. I'm using this very email address, which is my GW account name, in my communications with them.

I'm seriously ticked off now. Happy effin' birthday Guild Wars!

Minako Sawai · Apr 30, 2009, 07:02 PM // 19:02

I had problems linking two accounts and opened a support ticket over the weekend. After going through 3 responses where they just reset my NCSoft password, I got someone that read my messages and provided a solution today.

And to confirm, if your GW account password is 14 characters or more (like mine were), you'll have to reset it to a smaller size. Which is a total joke, as the GW reset gives you a much less secure 9 character password. That should be changed to let you enter at least a 12 character password of your own choosing. So, unless I'm missing an option somewhere to do that, two of my accounts now have pathetic, less secure passwords. (HINT: you can keep using the cancel option in the automated email you get when you do a GW account reset until you get one that isn't quite as bad, you'll just have to wait awhile after doing it each time)

Anyway, a big thanks to:

Bridgette
Guild Wars Account Support

and a not so big thanks to the others that didn't help that much.